Customer Portfolio Growth Specialist

6 days ago

Chennai Pune Bengaluru Bangalore, India beBeeProduct Full time
Job Opportunity

We are seeking a seasoned professional to drive the growth of an assigned product portfolio. This is a technical, customer-facing role where you will ensure the successful adoption of new technology, serve as the technical escalation pathway, and act as a sales leader for the products.

The ideal candidate will coordinate with various stakeholders to overcome challenges, maintain customer satisfaction, and achieve sales targets. The active use of CRM systems like SFDC is essential for managing activities and customer interactions effectively.

Responsibilities & Tasks
  • Act as a technical sales leader for assigned products, driving and coordinating activities to achieve sales targets.
  • Work with customers on all aspects of the assigned product and its relevant applications, including demos, training, and technical positioning.
  • Utilize SFDC to manage and document leads, opportunities, and all customer interactions.
  • Analyze CRM data to identify trends, generate customer insights, and track sales performance.
  • Develop and maintain high levels of product knowledge within the sales organization.
  • Partner with Product Development and Management teams to support new product launches and provide feedback on customer workflows and market trends.
  • Promote products through conferences, publications, and presentations, and establish relationships with key opinion leaders.
  • Lead technical and quality escalations for the assigned products.
Qualifications & Requirements
  • Academic degree in life sciences or engineering, with a higher level of education being advantageous.
  • Relevant experience in the biopharmaceutical industry as an application specialist or scientist in product development.
Key Skills & Abilities
  • Technical leadership with an outstanding understanding of the technology behind the products and their applications.
  • A data-driven mindset coupled with high business acumen and a passion for business impact.
  • Excellent project management skills, with the ability to plan and deliver against tight deadlines and manage multiple projects simultaneously.
  • Exceptional communication, presentation, and active listening skills.
  • Hands-on knowledge and proactive usage of SFDC and other CRM tools.
  • Fluency in spoken and written English.
  • Ability and willingness to travel up to 50%.

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