Senior Technical Support Specialist

1 week ago

Delhi, Delhi, India beBeeEngineer Full time ₹ 9,00,000 - ₹ 12,00,000

Role Overview:

We are seeking an experienced and proactive IT professional to join our technical team in a Level 2 Engineer capacity. The ideal candidate will possess strong technical expertise, problem-solving skills, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

  • Handle incidents, service requests, and escalations from L1 support teams.
  • Perform advanced troubleshooting, root cause analysis, and provide timely resolutions.
  • Monitor systems, applications, and infrastructure to ensure high availability and performance.
  • Collaborate with development teams and vendors for complex issue resolution.
  • Document solutions, knowledge articles, and update standard operating procedures.
  • Provide guidance, mentoring, and support to L1 engineers.
  • Ensure compliance with SLAs, IT policies, and security standards.

Requirements:

  • Bachelor's degree in Computer Science or related field (or equivalent experience).
  • 2-5 years of experience in IT support or technical engineering roles.
  • Strong knowledge of operating systems.
  • Experience with troubleshooting hardware, software, and infrastructure issues.
  • Familiarity with ITSM tools.
  • Basic knowledge of firewall, networking, and server concepts.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and customer-handling skills.

About this Role:

This is an exciting opportunity to grow your career as a skilled IT Engineer, working closely with a talented team to deliver exceptional results.

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