Advanced Technical Support Specialist

1 day ago

Delhi, Delhi, India beBeeSpecialist Full time ₹ 4,00,000 - ₹ 5,00,000
Job Title

We are seeking a skilled and experienced Support Specialist to provide second-line support for our premium North American clients.

About the Role

The ideal candidate will handle complex issues, interact with engineering teams, and resolve advanced customer problems with a high level of expertise and efficiency.

  • Investigate and resolve complex defects, problems, and incident notifications
  • Serve as the primary interface between Tier 1 support and Tier 3 engineering teams
  • Provide advanced technical support for issues escalated from Tier 1
  • Conduct in-depth analysis of complex customer issues
  • Develop and maintain technical documentation and knowledge base articles

Key Responsibilities:

  • Investigation and resolution of more complex defects, problems, and or incident notifications
  • Handling other queries or associated tasks that require advanced expertise
  • Responsible for interaction with Tier 3 engineering teams
  • Provide technical assistance on escalated issues
  • Research complex technical problems

Requirements

  • Bachelor's degree mandatory
  • Minimum 3 years of experience in North American customer service, with at least 2 years in a Tier 2 or advanced position
  • Fluent in English (C1 level proficiency required)
  • Spanish or French-Canadian an asset

What We Offer

  • Opportunity within a company with a solid track record of performance
  • A role that offers a breadth of learning opportunities
About You

You are a strong networker and relationship builder, with excellent interpersonal and written/verbal communication skills. You are adaptable and thrive in changing environments. You have a strong team player mindset and can manage multiple stakeholders.

  • Technical Support Specialist

    1 week ago

    Delhi, Delhi, India beBeeImmunology Full time ₹ 20,00,000 - ₹ 25,00,000

    Technical Support Specialist RoleAn experienced professional is needed to provide technical support in India for customers with queries and complaints.About the Job:This position involves resolving customer technical issues promptly and collaborating with sales and technical support teams.The successful candidate will run correlation studies and validations...

  • Senior Technical Support Specialist

    6 days ago

    Delhi, Delhi, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Senior Technical Support SpecialistWe are seeking a skilled and dedicated Senior Technical Support Specialist to join our team. The ideal candidate will have excellent communication skills, a passion for troubleshooting, and the ability to work effectively in a fast-paced environment.About the Job:This is an exciting opportunity for someone who...

  • Advanced Technical Specialist

    2 days ago

    Delhi, Delhi, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    As a professional in our organization, you will work independently to resolve complex customer issues. Key Responsibilities:Troubleshoot and resolve technical issues across Microsoft Azure and Microsoft 365 environments.Lead incident resolution efforts including performing RCA on major issues and implementing/documenting effective solutions and...

  • Technical Support Specialist

    1 day ago

    Delhi, Delhi, India beBeeITSpecialist Full time ₹ 4,00,000 - ₹ 8,00,000

    IT Support Specialist A key player in facilitating the creative and technical work of our interior design teams, you will be responsible for maintaining, troubleshooting, and providing technical support for various software applications critical to our design and project management processes. Key Responsibilities: Application Support: Provide technical...

  • Technical Applications Specialist

    4 days ago

    Delhi, Delhi, India beBeeDevelopment Full time ₹ 10,00,000 - ₹ 20,00,000

    Job Title: Technical Applications SpecialistWe are seeking an experienced and skilled Technical Applications Specialist to join our team. As a key member of the applications development team, you will be responsible for designing, developing, and maintaining custom applications using cutting-edge technologies.Key Responsibilities:Develop and customize...

  • Technical Support Specialist

    6 days ago

    Delhi, Delhi, India Kinco Automation Full time

    Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions, making Chinese products...

  • Advanced Customer Support Professional

    5 days ago

    Delhi, Delhi, India beBeeExpert Full time ₹ 1,04,000 - ₹ 1,30,878

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical expertise. The ideal candidate will have a strong background in troubleshooting techniques, excellent problem-solving skills, and a passion for delivering high-quality support.Key ResponsibilitiesProvide timely and effective...

  • Technical Support Specialist

    2 days ago

    Delhi, Delhi, India beBeeSoftware Full time ₹ 20,00,000 - ₹ 25,00,000

    About the RoleWe're seeking a skilled professional to deliver technical support and troubleshooting for software applications and digital solutions.Key responsibilities include installation, configuration, and maintenance of our software products and IT solutions. The ideal candidate will provide guidance on best practices for system configuration and...

  • Technical Support Specialist

    3 days ago

    Delhi, Delhi, India Eqvista Full time

    Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)We are looking for a highly-driven and...

  • Technical Support Specialist

    1 week ago

    Delhi, Delhi, India Kinco Automation Full time

    About the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...