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Advanced Technical Specialist

2 weeks ago

Delhi, Delhi, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

As a professional in our organization, you will work independently to resolve complex customer issues.

Key Responsibilities:
  • Troubleshoot and resolve technical issues across Microsoft Azure and Microsoft 365 environments.
  • Lead incident resolution efforts including performing RCA on major issues and implementing/documenting effective solutions and outcomes.
  • Create and manage support cases through Microsoft Support as needed ensuring proper escalation of issues and driving them to timely resolution.
  • Manage and troubleshoot Azure infrastructure components (Azure Virtual Machines, Storage accounts, Virtual Networks, VPN gateways, ExpressRoute connectivity) during customer issue resolution.
  • Provide advanced support for Microsoft 365 services (Exchange Online, SharePoint Online, Teams, etc.) diagnosing and resolving service-related issues in customer tenants.
  • Adhere to ITIL processes (Incident, Change, and Problem Management) to ensure structured and efficient handling of support requests and changes.
  • Document all troubleshooting steps RCA findings and resolutions in the ticketing system or knowledge base for future reference and team knowledge sharing.
  • Collaborate with customers and internal teams to provide timely updates and ensure high customer satisfaction throughout the support case lifecycle.