IT Service Delivery Specialist

Service Delivery LeadWe are seeking a highly skilled Service Delivery Lead to oversee the successful execution of service operations for our customers. This key role requires strong leadership and management skills, with a proven track record of delivering high-quality results.Key Responsibilities:Liaise with cross-functional teams to ensure seamless service...

As a professional in IT service delivery, you will be empowered to grow your career in a collaborative team environment where you’ll deliver exceptional support services. You will help organizations streamline their operations and enhance user experience through efficient solutions.Your RoleProvide first-level technical support and resolve issues...

Effective Human Resource Operations is crucial for a company's success. A key role in this area is the HR Operations Manager.Key Responsibilities:Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes.Ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.Oversee...

Job SummaryThis is a full-time on-site position based in Ahmedabad. As a Service Delivery Representative, you will be responsible for handling day-to-day customer inquiries, providing online support, and ensuring customer satisfaction.The successful candidate will resolve customer issues, follow up with customers on abandoned carts to maximize conversions,...

Job Opportunity: Project Management SpecialistJob Description:We are seeking a skilled Project Manager to oversee the delivery of projects in line with established frameworks and governance standards.This role involves leading project planning, controls, and reporting, as well as ensuring project compliance with contractual obligations.Key...

Job Title: Service Delivery DirectorAbout UsHectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance...

Job DescriptionWe are seeking a dedicated and detail-oriented professional to join our team as a Logistics Coordinator. In this role, you will be responsible for effectively communicating with customers, providing prompt and efficient service, and managing sensitive cases by reporting up the escalation matrix.You will demonstrate excellent time-management...

Service Excellence SpecialistThis role is a fantastic opportunity to work in an onsite night environment with rotational shifts between 5:30 PM to 6:30 AM.The Service Excellence Specialist plays a critical part in ensuring the smooth operation and support of our technical tools and systems while maintaining strong relationships with our clients.Key...

Job Role: Service Management Engineer">Key Responsibilities:Deliver level 2 and level 3 technical support for service management in a high-availability environment.Ensure adherence to regulatory standards and operate within ITIL frameworks.Identify and resolve incidents, manage authorized changes, and participate in training exercises to guarantee system...

Technical Project ManagerWe are seeking a skilled and experienced Technical Project Manager to lead our software releases in an agile environment.The ideal candidate will have hands-on experience in web services and server-side technologies, with a proven track record of analyzing business requirements and collaborating with cross-functional teams.This role...