Service Delivery Expert

10 hours ago


Kota, Rajasthan, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Role: Service Management Engineer

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Key Responsibilities:

  • Deliver level 2 and level 3 technical support for service management in a high-availability environment.
  • Ensure adherence to regulatory standards and operate within ITIL frameworks.
  • Identify and resolve incidents, manage authorized changes, and participate in training exercises to guarantee system uptime.
  • Analyze recurring issues and implement permanent solutions to enhance performance.
  • Coordinate vendor technical assistance center cases, verify post-change health, and maintain comprehensive documentation.
  • Develop an ownership mindset with readiness for around-the-clock support and on-call rotation responsibilities.

Required Skills: ServiceNow/BMC, Incident/Change/Problem Management, ITIL



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