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Optimize Customer Journeys

2 weeks ago

Hyderabad, Telangana, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 15,00,000

As a Customer Experience Expert, you will play a crucial role in designing and implementing user journeys for financial products. Your primary objective will be to ensure seamless onboarding, engagement, and retention of customers.

Key Responsibilities:
  • Develop customer-centric user experiences through data-driven insights
  • Design and implement effective CRM strategies to drive customer adoption
  • Track and analyze key performance indicators to optimize customer experience
  • Collaborate with cross-functional teams to align CRM initiatives with business objectives

To excel in this role, you will need to possess strong analytical skills, problem-solving abilities, and a keen eye for identifying gaps and improvement areas. Proficiency in Excel for data analysis and reporting is also essential.

Requirements:
  • 2-4 years of experience working with CRM tools like CleverTap and MoEngage
  • Strong analytical mindset with the ability to interpret complex data and optimize campaigns
  • Problem-solving skills with a keen eye for identifying opportunities for growth and improvement
  • Experience in financial services industry