Customer Journey Architect, Senior

2 weeks ago

Hyderabad, Telangana, India Blackbaud Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Blackbaud is hiring a Customer Journey Architect, Senior to join our Customer Success team. In your role as a Customer Journey Architect you will be responsible for designing and implementing strategies to ensure customer satisfaction and loyalty. Blackbaud is committed to ensuring customers have a positive experience with the our products or services, and that they are successful in using them to achieve their outcomes. The Customer Journey Architect is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success.

What youll do

  • Consultative Relationships: Build strong, consultative relationships with key customers and internal stakeholders serving as a trusted advisor
  • DevSecOps Expertise: Leverage deep understanding of DevSecOps best practices, industry trends, and our software capabilities to help customers navigate complex challenges and achieve desired outcomes.(not mandatory)
  • Customer Journey Design: Map and optimize the customer journey, focusing on key touchpoints like onboarding, adoption, and expansion.
  • Problem Solving: Identify and resolve technical issues, ensuring a smooth customer experience.
  • Communication: Effectively communicate technical information to both technical and non-technical audiences.
  • Cross-functional Collaboration: Act as liaisons between the customer and the Blackbaud ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others.
  • Data Analysis: Track customer success metrics and use data to identify areas for improvement.
  • Knowledge Maintenance: Remain knowledgeable and up-to-date on Blackbaud releases.
  • Training and Enablement: Provide training and resources to help customers effectively use the product.
  • Customer Advocacy: Work to cultivate customer advocacy and loyalty.

Key Skills

  • Technical Proficiency: Strong understanding of relevant technologies and platforms, including DevSecOps best practices.
  • Communication and Interpersonal Skills: Ability to effectively communicate with both technical and non-technical audiences, build relationships, and influence stakeholders.
  • Problem-Solving Skills: Ability to identify, analyze, and resolve complex technical issues.
  • Project Management Skills: Ability to manage multiple projects, set expectations, and ensure timely delivery of deliverables.
  • Analytical Skills: Ability to analyze data, identify trends, and use insights to improve customer experience.
  • Customer Focus: Strong understanding of customer needs and the ability to tailor solutions to meet those needs.
  • Adaptability: Ability to learn quickly, adapt to changing circumstances, and thrive in a fast-paced startup environment.
  • Passion for Customer Success: Driven by the desire to help customers achieve their goals and build lasting relationships.

Qualifications

  • 3-5 years experience in Customer Success, Program Management or a related role
  • Strong experience in engaging with and delivering value to customers and internal stakeholders
  • Demonstrated ability to design, implement and scale executive focused programs with measurable results
  • Exceptional written and verbal communication skills
  • Experience defining success metrics and analyzing program performance
  • Ability to work cross functionally to align teams
  • A passion for understanding customer needs and driving business outcomes

  • Senior Solution Architect

    1 week ago

    Hyderabad, Telangana, India Nucoro (acquired by Backbase) Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    See all jobsSenior Solution ArchitectHyderabad - ServicesHybridAs a Solution Architect, it's your job to ascertain that envisaged solutions become reality. Taking this client-facing role, you are equally comfortable in deep-dive technical workshops and in board-level sales presentations. Having earned your stripes in designing web-based architectures, you...

  • Database Architect

    4 days ago

    Hyderabad, Telangana, India Voxai Solutions Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Company DescriptionVoxai Solutions provides best-in-class solutions and services to Transform, Manage and Innovate your CX journey. With market-leading cloud contact center capabilities, outstanding contact center expertise & service delivery, and a diverse partner ecosystem, Voxai helps businesses achieve their business and operational goals. Voxai is a...

  • Senior Manager, Campaign Solution Architect

    4 days ago

    Hyderabad, Telangana, India Novartis Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    SummaryThe Senior Manager, Campaign Solution Architect is responsible for architecting new solutions within Marketing Cloud. The Solution Architect will gather all requirements, design the solution, and coordinate the build and QA of the solutionThe Technical Architect is responsible for recommending solutions within Marketing Cloud. The Technical Architect...

  • Senior Architect

    1 week ago

    Hyderabad, Telangana, India Urban Build Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Urban Build is hiring a skilled Draftsman / Designer with expertise in BIMS software. The role requires preparing 2D drafting, 3D interior designs, and 3D elevations as per client requirements. Required Candidate profileSenior Architect Perks and benefitsSalary Range: 25,000 – 30,000 per month

  • Senior Lead Architect

    2 weeks ago

    Hyderabad, Telangana, India JPMorganChase Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionA career with us is a journey, not a destination. This could be the next best step in your technical career. Join us if you are excited about shaping the future of technology and driving significant business impact in financial services. Join our team and help us develop game changing, high-quality solutions.As an Senior Lead Data Architect at...

  • Senior Lead Architect

    2 weeks ago

    Hyderabad, Telangana, India JPMorgan Chase Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

    A career with us is a journey, not a destination. This could be the next best step in your technical career. Join us if you are excited about shaping the future of technology and driving significant business impact in financial services. Join our team and help us develop game changing, high-quality solutions.As an Senior Lead Data Architect at JPMorgan Chase...

  • Senior Architect

    2 days ago

    Hyderabad, Telangana, India ORBCOMM Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join Us as a Senior ArchitectAt ORBCOMM, we are looking for a Senior Architect who is hands-on in design and development and excited to drive the next generation of digital services. In this role, you'll help shape our transformation from IoT-focused solutions to AI-first SaaS and marketplace-ready applications, directly impacting how our customers manage...

  • Senior Architect

    6 hours ago

    Hyderabad, Telangana, India Orbcomm Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Join Us as a Senior ArchitectAt ORBCOMM, we are looking for a Senior Architect who is hands-on in design and development and excited to drive the next generation of digital services. In this role, you'll help shape our transformation from IoT-focused solutions to AI-first SaaS and marketplace-ready applications, directly impacting how our customers manage...

  • Senior Architect

    5 days ago

    Hyderabad, Telangana, India Woodz & Nails Interior Studio Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company Description:Woodz & Nails Interiors is a Hyderabad-based commercial interior design company, specializing in transforming workspaces into modern, functional, and inspiring environments. We provide end-to-end turnkey solutions for offices, coworking spaces, retail showrooms, restaurants, and other commercial establishments. Our team blends creativity...

  • Senior Mobile Architect

    1 week ago

    Hyderabad, Telangana, India Intellisavvy Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Senior Mobile Architect (Part-Time)Location: RemoteExperience: 15+ YearsEmployment Type: Part-Time (24 Hours/Day)About the RoleWe are seeking a Senior Mobile Architect to define and lead the architectural vision for our mobile ecosystem. This role requires deep expertise across Android, iOS, and React Native, with a proven ability to design...