Operations Excellence Lead

3 days ago


Pune, Maharashtra, India beBeeOperational Full time ₹ 9,00,000 - ₹ 12,00,000

Boost Operational Effectiveness

We are seeking an experienced and skilled Operations Leader to oversee daily activities, ensure smooth workflow, and drive continuous improvement.

Main Responsibilities:

  • Lead a team of at least 40 FTEs, providing guidance and support to ensure high performance and productivity.
  • Maintain accurate records and reports, analyzing data to inform strategic decisions.
  • Collaborate with cross-functional teams to drive process improvements, implement new technologies, and enhance overall operational excellence.
  • Stay up-to-date with industry trends and best practices, applying knowledge to optimize operations and achieve business objectives.

Requirements:

  • At least two years of experience in International BPO and voice Process management.
  • Bachelor's degree or higher in a relevant field.
  • Comfortable working in rotational shifts, with the ability to adapt to changing priorities and deadlines.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • The opportunity to work with a talented team of professionals who share your passion for operational excellence.
  • A competitive compensation package that reflects your skills and experience.


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