IT Operational Excellence Lead

2 weeks ago

Pune, Maharashtra, India beBeeSpecialist Full time ₹ 10,00,000 - ₹ 15,00,000
Job Description:

The IT Operations Specialist focuses on activities that identify and manage changing customer, business, and user needs regarding IT requirements and ensure customer satisfaction with IT products and services in line with the Customer Service Management strategy.

Providing technical advice and administration across the IT lifecycle for all end-users is a key responsibility of this role. The IT Operations Specialist has a good understanding of established concepts and procedures in IT operations, including administration and maintenance of assigned applications, services, systems, and solutions, incident management, problem management, change and release management, and vendor management to drive improvements through innovation, best practice techniques, and collaboration.

  • Advises on and executes administrative activities against the operations plans to enable the achievement of the Technology strategy
  • Supports the team to deliver appropriate actions to keep the system service in good working order, preventing incidents from arising and restoring system service to normal operation in line with objectives and KPIs
  • Effectively coordinates with colleagues to deliver required applications, systems, and solutions for all end-users related to incident management, problem management, change and release management, and vendor management

The IT Operations Specialist understands market trends and contributes to suggested improvements for processes, procedures, and business interfaces related to IT Operations and maintenance activities ensuring operating efficiency for all applications and support.

Executes tasks and activities in line with the plan to ensure the effectiveness of the area and supports the end-to-end projects that improve customer and employee satisfaction.

Supports the team in automation and digitization, capacity planning, analyzing, reporting, and investigating service performance metrics. Maintains relations with internal and external partners. Uses communication skills to exchange ideas and information in a concise and logical way to support the team priorities, resolve incidents, and interface with 1st line teams and with suppliers on incident resolution.

Benefits:

We offer a motivating and inclusive workplace where talent is truly recognized and rewarded. We actively encourage everyone to consider becoming a part of our journey.

Hybrid working and generous parental leave are just a few of the ways we support your work-life balance.

What You'll Get:
  • Four Spirit Days a year to focus on your personal development and wellbeing
  • A host of other great benefits too
Why Choose Us?

As a leading Telecommunications company in Europe and Africa, we're continuously investing in new technologies to improve the lives of millions of customers, businesses, and people around the world. Creating a better future for everyone is at the heart of everything we do.

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