Operational Excellence Leader

2 days ago

Pune, Maharashtra, India beBeeExcellence Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title:

">Strategic Operations Excellence Lead">

The Strategic Operations Excellence Lead is responsible for defining and implementing a service excellence strategy that aligns with the organization's operational objectives and goals.

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This includes developing and monitoring global performance metrics and voice of customer statistics to improve service quality, customer experience, and operational efficiency.

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The role collaborates with global operation leaders, excellence, and experience leads, solutions owners, and Centers of Expertise to ensure safe, controlled, and compliant operations across tools and project delivery.

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Key Responsibilities:

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  • ">
  • Implement service excellence strategy for Employee Line Manager Advisory services in O A">
  • Work with senior leadership to identify key performance indicators and metrics that drive business performance and ensure they are accurately tracked and reported globally">
  • Identify, implement, monitor, and track continuous improvement in support of achieving efficiency targets as assigned to O A">
  • Improve service quality and or customer experience">
  • Support in leading the global community of practice CoP for the specific service area">
  • Lead and drive standard process, standardizing ways of working, to deliver identified CI">
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Requirements:

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BA degree in Human Resource or related field of study

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Min 8 years and above of working experience in helpdesk call center operations in global environment, preferably experience in HR functions

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Skills:

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  • ">
  • Advanced in MS 365 toolbox including extensive understanding and experience in using Excel">
  • Strong analytical and problem-solving skills with the ability to interpret data, analyze trends, and develop actionable insights">
  • Project management skills">
  • Strong stakeholder management skills and presentation skills">
  • Leadership capabilities">
  • Lean, Six Sigma, and other process improvement methodologies">
  • Experience of CRM tools and Helpdesk processes">
  • Strong customer experience excellence attitude">
  • Advance communication skills both verbal and written">
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Benefits:

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Excellent working environment and employee benefits, such as open and inclusive culture, great work-life balance, tremendous learning and development opportunities, life and health insurance, medical care package, and many others

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Reinvent your career as you help our business meet the challenges of the future

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What You Will Need:

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Travel requirement up to 10%, travel should be expected with this role

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Relocation assistance not eligible for relocation

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Remote type: This position is a hybrid of office remote working

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Legal disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity neurocognitive functioning, veteran status, or disability status.

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