Senior Operational Excellence Lead

Senior Operations ManagerWe are seeking a highly motivated and experienced professional to oversee daily branch operations, enhance customer satisfaction, and lead a team to achieve sales targets.About the RoleThis critical role is essential for ensuring efficient service delivery, maintaining high standards of customer service, and resolving complaints...

Responsibilities -Design and implement the Operational Excellence Framework basis the principles agreed Design and implement the Operating Model (Process Wise and Unit Facing Team) basis the process category, productivity norms based sizing and people skill set.Drive the process standardization initiative across towers and business line leveraging the...

Job Title: Operations Excellence LeadJob Summary:We are seeking an experienced and skilled Operations Excellence Lead to lead complex projects, drive process improvements, and deliver exceptional results.Key Responsibilities:Develop and implement strategic plans to enhance operational efficiency, reduce costs, and improve qualityLead cross-functional teams...

Senior Process Transformation LeaderWe are seeking a highly experienced Senior Process Transformation Leader to drive business growth and improvement at a leading asset management firm.Your primary responsibility will be to lead end-to-end process transformation and automation initiatives for the asset management business. This includes owning and executing...

Senior Leadership RoleA permanent opportunity exists for a Senior Manager of Operational Excellence at a prominent multinational organization based in Pune.This is a senior leadership role requiring the candidate to have 3+ years of experience as a leader.The location for this role is Pune, and it follows a hybrid work mode.Briefly, the ideal candidate...

Job Title:">Strategic Operations Excellence Lead">The Strategic Operations Excellence Lead is responsible for defining and implementing a service excellence strategy that aligns with the organization's operational objectives and goals.">This includes developing and monitoring global performance metrics and voice of customer statistics to improve service...

Global Process OwnerWe are seeking a seasoned professional to oversee the design, standardization, and continuous improvement of end-to-end Hire-to-Retire processes.Key Responsibilities:Define and own the global process vision, objectives, and performance measures.Establish process governance frameworks, ensuring standardization while allowing for necessary...

Lead Experience Excellence SpecialistWe are seeking a seasoned professional to lead our experience excellence strategy and roadmap. This includes developing and monitoring global performance metrics and voice of customer statistics to enhance service quality, customer experience, and operational efficiency.Key Responsibilities:Develop and implement a service...

Job OverviewAs a Senior Manager of Operational Excellence, you will play a pivotal role in supporting and assisting Client Operations and other operational Shared Service teams/Centers of Excellence (COEs) by monitoring and processing custody, accounting, middle office related events to the fund's records accurately and timely. This includes ensuring...

Job Description:The IT Operations Specialist focuses on activities that identify and manage changing customer, business, and user needs regarding IT requirements and ensure customer satisfaction with IT products and services in line with the Customer Service Management strategy.Providing technical advice and administration across the IT lifecycle for all...