Customer Support Specialist

3 days ago


Hyderabad, Telangana, India Artech Infosystems Private Limited Full time

Job Overview

At Artech Infosystems Private Limited, we are seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our support team, you will play a crucial role in ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Investigate and troubleshoot customer issues across multiple channels (Phone, Messaging & Email).
  • Use critical thinking to find the root cause of customer issues and resolve them efficiently.
  • Be a trusted advisor and listen to customers to understand their needs and concerns.
  • Take ownership of customer issues and ensure accurate issue tracking and upstream solutions.
  • Seek opportunities to add value for customers through education and proactivity.
  • Set high standards for performance and work ethic within the organization.

Required Skills and Qualifications:

  • Demonstrated ability to work in a fast-paced environment with multiple priorities.
  • Excellent communication and interpersonal skills.
  • Ability to think critically and solve complex problems.
  • Strong analytical and problem-solving skills.
  • Experience working with multiple systems and technologies.

Benefits:

  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a talented team of professionals.
  • A competitive salary and benefits package.


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