Customer Support Specialist
6 days ago
At Flutter Entertainment, we are dedicated to delivering exceptional customer experiences across our global portfolio of brands. As a Customer Support Agent, you will be the frontline of our support team, assisting customers with their inquiries and ensuring a positive experience with our services.
About the Role- Respond to Customer Inquiries: Handle customer inquiries via email and chat in a timely and professional manner.
- Resolve Issues: Provide solutions to customer issues and escalate complex problems to higher-level support when necessary.
- Maintain Records: Accurately document customer interactions and issues in our system.
- Knowledge Sharing: Keep updated with product knowledge and service offerings to provide accurate information to customers.
- Follow Procedures: Adhere to company policies, procedures, and regulatory requirements in all interactions.
To excel in this role, you will need to have:
- Experience: Minimum of 1-2 years in a customer support role,
- Skills: - Strong verbal and written communication abilities.
- - Proficiency in English;
- - Excellent problem-solving skills and attention to detail.
- - Ability to handle stressful situations with a calm and positive attitude.
- - Team worker with a client-centered mentality.
- Access to training programs for upskilling.
- Career growth through Internal Mobility Programs.
- Comprehensive Health Insurance for employees and dependents.
- Well-being Fund and 24/7 Assistance Program for holistic wellness.
- Flexible work arrangements and leave policies.
- Free meals, cab allowance, and home office setup allowance.
- Employer PF contribution, gratuity, Personal Accident & Life Insurance.
- Sharesave Plan to purchase discounted company shares.
- Volunteering leave and team events to build connections.
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