Customer Support Specialist

3 weeks ago


Hyderabad, Telangana, India NxtWave Full time
Job Summary

We are seeking a highly motivated Customer Support Executive to provide exceptional customer service to our candidates. The ideal candidate will have excellent communication skills, the ability to problem-solve, and a passion for helping others.

Key Responsibilities:
  • Answering customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolving customer issues and escalating to the appropriate department if necessary.
  • Maintaining accurate customer records and updating the database as necessary.
  • Assisting with customer retention by building relationships and addressing any concerns.
  • Continuously improving the customer experience by identifying areas of improvement and proposing solutions.
  • Manage large amounts of Tickets.
  • Build sustainable relationships and trust with learners through open and interactive communication.
Requirements:
  • A minimum of 6 Months - 2 Years experience in a Customer Support role(Non Voice & Voice )
  • Excellent communication skills with fluency in written and spoken English.
  • Strong problem-solving skills and ability to think on your feet.
  • Demonstrated ability to multitask and manage time effectively.
  • Ability to work independently and as part of a team.
  • Willingness to work flexible hours, including weekends and holidays.
  • Experience in a fast-paced customer support environment.
  • Knowledge of customer relationship management software.
  • Proficient in English and Hindi, Telugu.
Job Details
  • Job Type: Intern Cum Full time
  • Internship Duration: 3 months
  • Employment Basis: Based On Performance
  • CTC: 3 LPA
  • Work Location: Work From Home (Should be flexible for work from office based on the requirement)
  • Working Days: 6 days/week


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