Customer Support Specialist
3 days ago
Job Description: The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners. We are looking for a Technical Associate to join our team and provide exceptional support to our partners. As a Technical Associate, you will be responsible for resolving technical issues related to trouble tickets from Sellers, Brands, and Vendors.
Key Responsibilities:
• Demonstrate end-to-end ownership of every ticket raised coupled with proactive problem-solving and provide exceptional support.
• Effective, clear, and professional written and oral communication.
• Prompt and efficient service including the appropriate escalation of issues.
• Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Requirements:
• 1+ years of customer service experience
• 1+ years of driving process improvements experience
• Fluent English language skills (read, write, speak)
• Experience with Microsoft Office products and applications
• Experience with Excel
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
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Technical Support Specialist
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