Customer Support Specialist

3 days ago


Hyderabad, Telangana, India Amazon Full time
Company Overview: At Amazon, we strive to be the most customer-centric company. To support this vision, we need talented and driven individuals who can help us build a seamless shopping experience for our customers.

Job Description: The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners. We are looking for a Technical Associate to join our team and provide exceptional support to our partners. As a Technical Associate, you will be responsible for resolving technical issues related to trouble tickets from Sellers, Brands, and Vendors.

Key Responsibilities:
• Demonstrate end-to-end ownership of every ticket raised coupled with proactive problem-solving and provide exceptional support.
  • Effective, clear, and professional written and oral communication.
  • Prompt and efficient service including the appropriate escalation of issues.
  • Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Requirements:
• 1+ years of customer service experience
  • 1+ years of driving process improvements experience
  • Fluent English language skills (read, write, speak)
  • Experience with Microsoft Office products and applications
  • Experience with Excel
  • Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

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