Customer Support Specialist
5 days ago
As a Customer Support Specialist at Uber, you will play a critical role in ensuring that our riders and driver-partners receive top-notch support through various channels. Your primary responsibility will be to handle social media ticketing, communicate with high-profile riders and influencers, and represent Uber's support spirit.
Key Responsibilities:
- Manage escalations from internal teams and provide language support to SL BD supports
- Handle safety-related escalations on social media with empathy and presence of mind
- Provide customer support through emails and phone calls for all audiences
- Identify patterns and improve support systems to enhance customer experience
Requirements
To succeed in this role, you must have:
- Strong verbal and written communication skills
- In-depth knowledge of social media trends and developments
- Expertise in Google Drive, especially Google Spreadsheet and Google Docs
- Able to maintain a professional demeanor under high-pressure situations
Benefits
We offer a dynamic work environment, flexible hours, and opportunities for growth and development. If you are passionate about delivering exceptional customer support and have a knack for creative responses, we encourage you to apply.
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