Lead Customer Experience Specialist

2 weeks ago

Gulbarga, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 17,50,000
Job Title : Technical Customer Support Lead\

This is a Urgent Opening for a highly skilled individual to fill the role of Technical Customer Support Lead. As a key member of our team, you will be responsible for providing exceptional customer support and driving process improvements.

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About The Role\

We are seeking an experienced Technical Customer Support Lead who can manage multiple priorities in a fast-paced environment. You will be responsible for identifying root causes, structuring logical recommendations, and driving operational improvements.

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Key Responsibilities\
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  • Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes\
  • Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally\
  • Highly organized and able to manage multiple priorities in a dynamic environment\
  • Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues\
  • Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements\
  • Detail-oriented with a commitment to accuracy, quality, and data security\
  • Comfortable working cross-functionally and across time zones, with partial overlap with US business hours\
  • Intermediate understanding of technical systems, APIs, and SQL\
  • Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus\
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred\
  • 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles\
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Requirements\
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  • Bachelor's degree in Computer Science, Engineering, or related field\
  • Relevant work experience in a similar role\
  • Strong analytical and problem-solving skills\
  • Excellent communication and interpersonal skills\
  • Ability to work effectively in a team environment\
  • Basic knowledge of SQL and database management\
  • Proficiency in MS Office Suite, particularly Excel\
  • Ability to adapt to changing priorities and deadlines\
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What We Offer\
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  • A competitive salary and benefits package\
  • The opportunity to work with a talented team of professionals\
  • A collaborative and dynamic work environment\
  • Professional growth and development opportunities\
  • Flexible working hours and remote work options\
  • A comprehensive training program\
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If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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