Customer Experience Specialist

24 hours ago

Gulbarga, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Product Support Role Overview

This is a full-time on-site position for Product Support.

  • We're looking for a skilled professional to provide exceptional customer service and technical support to our customers.
  • The ideal candidate will be responsible for delivering prompt, high-quality & courteous responses/support across all support channels (email, chat, slack, video) and providing outbound video call support as requested.
  • The role involves utilizing internal documentation and developing comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting for our products.
  • The successful candidate will also proactively identify trends and surface them to relevant teams. They will report missing knowledge articles, HelpCenter articles, or other required edits to senior specialists or managers.
  • The role requires staying updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, products, and supported integrations.
  • Additionally, the candidate will proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers. They will track and report customer feedback to relevant stakeholders for continuous improvement.

Below are the key qualifications we're looking for:

Essential Skills and Qualifications
  • The candidate should be comfortable working in U.S. time zones.
  • Strong problem-solving skills and attention to detail are essential.
  • Effective communication skills, both written and verbal, are necessary.
  • Technical support skills (HTML/CSS/JS) are a plus.
  • A bachelor's degree in a technology-related field is a plus.
  • Knowledge in the e-commerce industry is a plus.

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