Lead Customer Experience Specialist

1 day ago

Gulbarga, Karnataka, India beBeeStore Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview:

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The role of a Store Manager is pivotal in ensuring customer satisfaction and store efficiency. This position involves interacting with customers, maintaining store cleanliness, and managing inventory effectively.

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Key Responsibilities:

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  • Greet and assist customers promptly, providing excellent service and resolving any concerns they may have.">
  • Maintain the store's appearance by ensuring it is clean, organized, and meets high standards.">
  • Manage stock levels accurately, logging items as needed and ensuring availability.">
  • Process daily cash transactions and prepare end-of-day financial summaries with precision.">
  • Communicate effectively with customers regarding order completion and resolution of issues.">
  • Address customer complaints politely and professionally, prioritizing their satisfaction.">
  • Collaborate closely with the backend operations team to resolve logistical issues and ensure smooth processing.">
  • Keep detailed records of transactions, stock, and customer interactions for transparency and efficiency.">
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Requirements:

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  • Prior experience in retail, customer service, or a related field is preferred.">
  • Strong verbal communication skills in English, with the ability to engage confidently with customers.">
  • A polite, hospitable, and solution-oriented approach to customer service.">
  • Basic understanding of managing cash transactions and maintaining financial records.">
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.">
  • A proactive and positive attitude towards resolving customer issues and ensuring smooth store operations.">
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