Customer Experience Specialist

3 days ago

Gulbarga, Karnataka, India beBeeRetention Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Title: Customer Retention Manager

">
  • This role involves managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.
Key Responsibilities:
  • Resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
Requirements:
  • Advanced knowledge of Microsoft Excel software.
  • Basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce.
  • Experience in Zendesk.
Why Join Us?

We are a global technology leader that fosters progressive culture, creativity, and a flexible work environment. We use cutting-edge technologies to keep ourselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define us.

  • Customer Experience Specialist

    4 days ago

    Gulbarga, Karnataka, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000

    At our organization, we aim to deliver exceptional experiences for couples.Role Overview:As a Call Quality Specialist, you will be responsible for ensuring the effectiveness and quality of customer interactions with our sales executives.Listen to recorded sales calls and evaluate against defined quality standards.Identify strengths and gaps in sales...

  • Customer Experience Specialist

    4 days ago

    Gulbarga, Karnataka, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 5,00,000

    Job Description:\As a Customer Service Representative, you will be responsible for handling international chat and voice processes with excellence.\Key Responsibilities:\\International chat/Voice process\Excellent English communication is a must (spoken & written)\Rotational shifts & 2 days rotational week off\Work Location - Pune\Freshers & graduates can...

  • Customer Support Specialist

    4 days ago

    Gulbarga, Karnataka, India beBeeSupport Full time ₹ 1,20,000 - ₹ 1,50,000

    Customer Support SpecialistWe are seeking a dedicated Customer Support Specialist to join our team.Main Responsibilities:Respond to customer inquiries in a professional manner, providing prompt and effective solutions.Maintain excellent communication skills to resolve customer queries efficiently.Manage customer feedback to drive business growth and...

  • Executive Customer Experience Specialist

    4 days ago

    Gulbarga, Karnataka, India beBeeOpportunity Full time ₹ 96,000 - ₹ 1,20,000

    Customer Support RoleJob Description: We are seeking a skilled and proactive Customer Support professional to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through prompt and professional responses to inquiries via email, phone, and chat.Responsibilities:Respond promptly and...

  • Excellent Customer Experience Specialist

    4 days ago

    Gulbarga, Karnataka, India beBeeCustomerService Full time ₹ 30,000

    Customer Service AssociateWe are seeking a highly skilled professional to deliver exceptional customer experiences via phone and other communication channels.To be successful in this role, you will need to have excellent communication skills in English, both written and verbal.A strong passion for providing world-class support is essential.In this dynamic...

  • Senior Customer Experience Specialist

    4 days ago

    Gulbarga, Karnataka, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Service RepresentativeWe are seeking a skilled and empathetic customer service representative to serve as the primary point of contact for our clients.Respond to inbound queries, emails, and calls in a timely and professional manner.Guide clients through the onboarding process and provide assistance with app navigation.Collect feedback from clients...

  • Customer Engagement Specialist

    4 days ago

    Gulbarga, Karnataka, India beBeeEngagement Full time ₹ 2,50,000 - ₹ 6,00,000

    Job Title: Customer Engagement SpecialistWe are seeking a skilled and driven Customer Engagement Specialist to join our team. This is an exciting opportunity for someone who is passionate about building relationships, driving business growth, and delivering exceptional customer experiences.Key Responsibilities:* Make outbound calls to potential and existing...

  • Customer Experience Champion

    4 days ago

    Gulbarga, Karnataka, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 45,00,000

    We are seeking a dedicated individual to join our team as a Customer Experience Champion. This role involves ensuring that customers have an exceptional experience when interacting with our company.This is a full-time on-site position that requires strong communication and problem-solving skills. The ideal candidate will be responsible for handling customer...

  • Customer Engagement Specialist

    3 days ago

    Gulbarga, Karnataka, India beBeeEngagement Full time ₹ 60,00,000 - ₹ 1,00,00,000

    Customer Engagement Specialist Job OverviewWe are seeking an experienced Customer Engagement Specialist to join our team remotely. The ideal candidate will be responsible for implementing and optimizing customer campaigns using the Braze platform.Key Responsibilities:Develop, configure, and maintain campaigns in Braze using Liquid templating and...

  • Customer Experience Specialist

    1 day ago

    Gulbarga, Karnataka, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 12,00,000

    Guest Relations Role\