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Senior Customer Experience Specialist
3 weeks ago
We are seeking a skilled and empathetic customer service representative to serve as the primary point of contact for our clients.
- Respond to inbound queries, emails, and calls in a timely and professional manner.
- Guide clients through the onboarding process and provide assistance with app navigation.
- Collect feedback from clients and report recurring issues to improve the overall experience.
- Collaborate with internal teams to ensure seamless client journeys.
Requirements:
- 0–2 years of experience in customer service or a related field (freshers welcome).
- Excellent verbal and written communication skills.
- Strong problem-solving ability with a calm and empathetic approach.
- Ability to interact with clients in a professional and courteous manner.
- Knowledge of English is preferred, but not required.
Benefits
- A competitive remuneration package based on performance.
- Hands-on experience in a dynamic and fast-paced environment.
- Opportunities for growth and professional development.
- A chance to make a real impact on our clients' experiences.