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Senior Customer Experience Specialist

3 weeks ago


Gulbarga, Karnataka, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Representative

We are seeking a skilled and empathetic customer service representative to serve as the primary point of contact for our clients.

  • Respond to inbound queries, emails, and calls in a timely and professional manner.
  • Guide clients through the onboarding process and provide assistance with app navigation.
  • Collect feedback from clients and report recurring issues to improve the overall experience.
  • Collaborate with internal teams to ensure seamless client journeys.

Requirements:

  • 0–2 years of experience in customer service or a related field (freshers welcome).
  • Excellent verbal and written communication skills.
  • Strong problem-solving ability with a calm and empathetic approach.
  • Ability to interact with clients in a professional and courteous manner.
  • Knowledge of English is preferred, but not required.

Benefits

  • A competitive remuneration package based on performance.
  • Hands-on experience in a dynamic and fast-paced environment.
  • Opportunities for growth and professional development.
  • A chance to make a real impact on our clients' experiences.