Strategic Customer Experience Director

12 hours ago


Gulbarga, Karnataka, India beBeeCustomerExperience Full time ₹ 1,87,79,000 - ₹ 2,19,59,000
Job Description

We are seeking a highly skilled and experienced Strategic Customer Experience Director to lead our customer support operations. This role will be responsible for driving customer satisfaction, reducing churn, and improving overall customer experience.

The ideal candidate will have a deep understanding of customer service principles and practices, as well as excellent leadership and communication skills. They will be able to analyze complex issues, develop effective solutions, and implement process improvements.

Required Skills and Qualifications
  • 12+ years of experience in customer service or operations management
  • 4-5 years of experience in senior leadership roles
  • Proven ability to lead large teams and drive business results
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
Benefits

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

What We Offer

We are a dynamic and innovative company that values our employees' contributions and offers a collaborative and supportive work environment.



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