Strategic Client Partnerships Manager

1 week ago

Amritsar, Punjab, India beBeeCustomerSuccess Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

Customer Success Role Overview

We are seeking a professional to join our team as a Customer Success Manager (CSM). The ideal candidate will have a strong background in building relationships with clients, ensuring they receive maximum value from our product/services, and driving retention and growth.

The CSM will act as the trusted advisor, advocate, and liaison between the customer and internal teams. Responsibilities include:

  • Serving as the primary point of contact for a portfolio of customers, ensuring their satisfaction and success with our offerings.
  • Onboarding new clients, providing product training and guidance to drive early adoption.
  • Monitoring customer health metrics and proactively addressing issues to ensure retention and renewals.
  • Identifying opportunities for upselling and cross-selling, collaborating with the Sales team where appropriate.
  • Working cross-functionally with Product, Support, and Engineering teams to resolve client issues and improve the customer experience.
  • Collecting customer feedback and advocating for their needs internally.
  • Preparing and leading regular check-ins, QBRs (Quarterly Business Reviews), and success planning sessions.
  • Tracking customer milestones, usage patterns, and satisfaction levels to assess engagement and success.

Requirements include:

  • A Bachelor's/Master's degree or equivalent experience in Business, Marketing, Communications, or related field.
  • A minimum of 7+ years of experience in a Customer Success, Account Management, or Client Services role is required, preferably in a SaaS environment.

We seek a highly skilled professional with strong communication, problem-solving, and relationship-building skills. The ideal candidate will be tech-savvy, experienced in using CRM and customer success tools, and able to work independently, manage multiple accounts, and thrive in a fast-paced environment.

Key Skills and Qualifications

Essential Requirements:

  • Strong business acumen and understanding of customer needs.
  • Excellent communication and interpersonal skills.
  • Proven ability to build and maintain strong relationships with clients.
  • Ability to analyze complex data and develop actionable insights.
  • Familiarity with CRM software and customer success platforms.

Desirable Requirements:

  • Experience working in a SaaS environment.
  • Knowledge of sales and marketing strategies.
  • Understanding of product development and launch processes.
  • Ability to work effectively in a fast-paced environment.
Benefits

This role offers a competitive salary and benefits package, including:

  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Collaborative team atmosphere.
About Us

We are a [Company] company that values innovation, collaboration, and customer success. We are committed to delivering exceptional products and services that meet the evolving needs of our customers.

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