Client Relationship Manager

1 week ago

Amritsar, Punjab, India Business Coach Navdeep Singh Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Location: Mohali, Punjab

Job Type: Full-Time

Department: Sales / Client Servicing

Job Summary:

We are looking for a dynamic and customer-focused Client Relationship Manager to manage and grow our client base in the real estate sector. You will be responsible for maintaining long-term relationships with clients, guiding them through property buying, selling, or leasing processes, and ensuring a smooth and satisfactory customer journey. This role is ideal for someone with excellent communication skills and a passion for delivering exceptional client service.

Key Responsibilities:

  • Serve as the primary point of contact for clients throughout their real estate journey-from inquiry to closure and after-sales service.
  • Understand client requirements (residential/commercial) and recommend suitable properties accordingly.
  • Build and maintain long-term relationships with clients to encourage repeat business and referrals.
  • Schedule and conduct property viewings, site visits, and follow-ups.
  • Coordinate with sales, legal, operations, and marketing teams to ensure timely and accurate service delivery.
  • Handle client queries and concerns efficiently, providing regular updates and maintaining transparency.
  • Maintain a detailed database of all client interactions, preferences, and transaction history using CRM tools.
  • Assist in post-sale relationship management including documentation support, possession updates, and grievance redressal.
  • Generate feedback and testimonials from satisfied clients to strengthen the brand's credibility.
  • Help identify opportunities for upselling or cross-selling (e.g., investment properties, referrals).

Requirements:

  • Bachelor's degree in Business, Marketing, Real Estate, or a related field.
  • 1-5 years of experience in client servicing, sales, or CRM-preferably in the real estate industry.
  • Excellent interpersonal and negotiation skills.
  • Strong organizational and follow-up abilities.
  • Ability to manage multiple clients and deadlines simultaneously.
  • Familiarity with property regulations, documentation, and basic legal processes in real estate.
  • Proficient in CRM software (e.g., Salesforce, Zoho, or any real estate-specific tool).

Preferred Skills:

  • Experience in luxury, residential, or commercial real estate client handling.
  • Basic knowledge of real estate market trends and pricing strategies.
  • Fluency in local languages for better client rapport.

Why Join Us?

  • Opportunity to work with a growing and reputable real estate brand.
  • Build strong professional networks and contribute to high-value transactions.
  • Attractive incentives and performance bonuses.
  • Supportive team and career growth opportunities.

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