Senior Client Relationship Manager
5 days ago
About the Role
We are seeking an experienced Senior Client Relationship Manager to join our team at Tech Mahindra.
Key Responsibilities:
- Act as the primary point of contact for clients, addressing their needs and concerns in a timely and professional manner.
- BUILD STRONG RELATIONSHIPS WITH CLIENTS THROUGH REGULAR COMMUNICATION AND PROACTIVE ISSUE RESOLUTION.
- Maintain accurate client records, including contract updates and renewals, to ensure seamless service delivery.
- Develop a deep understanding of our products and services to effectively upsell and cross-sell to clients, driving business growth and revenue expansion.
Account Management Skills:
- Handle customer inquiries and requests, providing timely and effective solutions to meet their needs.
- Monitor accounts to ensure that services are delivered within budget and meet client expectations.
- Foster collaboration with internal teams to discuss progress, share best practices, and identify opportunities for improvement.
- Identify and communicate potential upsell, cross-sell, and renewal opportunities to the sales team, driving business development and revenue growth.
Required Qualifications:
- Experience in selling end-to-end IT services to Global System Integrators.
- Established relationships with telecom vertical clients.
- Professional background in sales or customer service, with a proven track record of success.
- Able to multitask and manage multiple responsibilities simultaneously, prioritizing tasks to meet deadlines.
- Excellent written and verbal communication skills, with the ability to articulate complex ideas and negotiate effectively.
- Strong organizational skills and attention to detail, ensuring accuracy and efficiency in all aspects of the role.
What We Offer:
Tech Mahindra offers a competitive salary range of $80,000 - $120,000 per annum, commensurate with experience, plus a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Our dynamic work environment fosters career growth, continuous learning, and innovation, allowing you to reach your full potential.
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