Zoho Administrator
2 weeks ago
About This Role
We are seeking a highly skilled Zoho Administrator to join our team at Kibo. As a Zoho Administrator, you will be responsible for optimizing our Zoho Suite to meet the needs of our organization.
This is a contract position for an initial period of two months, with the possibility of extension. You will work closely with our team to create new and maintain existing workflows and automations in Zoho Suite.
Some of your key responsibilities will include integrating Zoho with Kibo's Salesforce instance to sync account data, establishing new integration with Looker to export all our case data into our Looker instance, and conducting Zoho cleanup and creation of defined roles and permissions for existing users.
You will also assist in building out reporting and dashboards in advanced analytics and implement features to expose billed hours and hour tracking in Projects to clients through portal.
Requirements
- Experience as a Zoho Administrator or similar role
- Strong knowledge of Zoho applications, including administration, customization, and configuration for Zoho Desk, Zoho Projects, Analytics, and Zoho Email
- Proficiency in Salesforce integration and Looker analytics platform
- Strong understanding of user roles and permissions setup
- Familiarity with API integrations and web services
- Ability to communicate effectively and provide guidance on platform best practices
- Detail-oriented with a focus on maintaining data integrity and security
- Proven experience in workflow management and automation implementation
- Knowledge of support ticket systems and project management
Bonus
- Zoho certification (Zoho Certified Administrator)
- Salesforce administration or Looker analytics certification
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