Zoho Administrator: Optimizing Zoho Suite

3 weeks ago


Pune, Maharashtra, India Kibo Full time

About the Role

We are seeking a skilled Zoho Administrator to optimize our Zoho Suite, ensuring seamless integration and efficient workflow. The ideal candidate will have expertise in Zoho applications, Salesforce integration, and Looker analytics.

Key Responsibilities

  1. Create and maintain workflows and automations in Zoho Suite.
  2. Integrate Zoho with Kibo's Salesforce instance for data syncing.
  3. Establish a new integration with Looker to export case data.
  4. Conduct Zoho cleanup and set up defined roles and permissions.
  5. Assist in building out reporting and dashboards in advanced analytics.
  6. Implement feature to expose billed hours in Projects to clients.
  7. Explore opportunities to tie hour tracking into Support cases.

Requirements

  • Experience as a Zoho Administrator or similar role.
  • Strong knowledge of Zoho applications and Salesforce integration.
  • Proficiency in Looker analytics platform.
  • Strong understanding of user roles and permissions setup.
  • Familiarity with API integrations and web services.


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