Zoho Suite Optimization Specialist

3 weeks ago

Pune, Maharashtra, India Kibo Full time

About This Role

We are seeking a highly skilled Zoho Administrator to optimize our Zoho Suite, comprising Zoho Desk, Zoho Projects, Analytics, and Zoho Email. As a contract position, this role will be pivotal in streamlining our Zoho Suite to meet the needs of our organization.

About Kibo

Kibo Commerce is a composable digital commerce platform for B2C, D2C, and B2B organizations. We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions. Merchants like Zwilling, Ace Hardware, and Jelly Belly trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value.

Key Responsibilities

  • Create new and maintain existing workflows and automations in Zoho Suite.
  • Integrate Zoho with Kibo's Salesforce instance to sync account data.
  • Establish new integration with Looker to export all our case data into our Looker instance.
  • Conduct Zoho cleanup and creation of defined roles and permissions for existing users.
  • Assist in build out of reporting and dashboards in advanced analytics.
  • Implement feature to expose billed hours and hour tracking in Projects to clients through portal.
  • Explore opportunities to tie hour tracking into Support cases.
  • Offer general guidance on best practices and how to better leverage Zoho.

Requirements

  • Experience as a Zoho Administrator or similar role.
  • Strong knowledge of Zoho applications, including administration, customization, and configuration for Zoho Desk, Zoho Projects, Analytics, and Zoho Email.
  • Proficiency in Salesforce integration and Looker analytics platform.
  • Strong understanding of user roles and permissions setup.
  • Familiarity with API integrations and web services.
  • Ability to communicate effectively and provide guidance on platform best practices.
  • Detail-oriented with a focus on maintaining data integrity and security.
  • Proven experience in workflow management and automation implementation.
  • Knowledge of support ticket systems and project management.

Bonus

  • Zoho certification (Zoho Certified Administrator).
  • Salesforce administration or Looker analytics certification.

Equal Opportunity Employer

Kibo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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