Zoho Implementation Specialist
4 weeks ago
Job Summary: We are seeking a highly skilled Zoho Implementation Specialist to analyze client requirements, implement Zoho solutions, and provide ongoing support. The ideal candidate should have in-depth knowledge of the Zoho suite of applications and experience in customizing and integrating Zoho tools to meet specific business needs.
Key Responsibilities:
Client Consultation:
• Understand client business processes and identify opportunities for automation and improvement using Zoho applications.
• Conduct detailed requirement analysis and provide solutions that align with client goals.
Zoho Implementation:
• Configure and customize Zoho applications (CRM, Books, Projects, Creator, etc.) according to client requirements.
• Integrate Zoho applications with other third-party tools and platforms as needed.
Training and Support:
• Provide training sessions to clients on how to use Zoho applications effectively.
• Offer ongoing support and troubleshooting to ensure seamless operation of Zoho solutions.
Project Management:
• Manage Zoho implementation projects from inception to completion, ensuring timely delivery and client satisfaction.
• Develop and maintain project documentation, including project plans, timelines, and status reports.
Optimization and Enhancement:
• Continuously monitor and optimize Zoho applications to improve performance and usability.
• Stay updated with the latest Zoho features and functionalities and implement enhancements where applicable.
Collaboration:
• Work closely with internal teams, including sales, marketing, and IT, to deliver comprehensive solutions.
• Collaborate with Zoho support and development teams to resolve complex issues.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• 3-5 years of experience in relevant field.
• In-depth knowledge of Zoho applications and their functionalities.
• Strong understanding of business processes and requirements analysis.
• Excellent project management skills.
• Proficiency in scripting languages such as Deluge is a plus.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
Benefits:
• 5 day working
• Flexible work environment
• On time salary
• Mediclaim benefits
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