IT Systems Administrator
1 month ago
Job Summary
At VIDAI, we are seeking a highly skilled IT Systems Administrator to join our team. As an IT Systems Administrator, you will be responsible for the installation, configuration, and maintenance of computer systems, networks, and related infrastructure. This includes configuring email clients, managing user accounts, and troubleshooting network issues. You will also be responsible for maintaining documentation for all IT processes, software installations, and user access procedures. Additionally, you will be required to configure and maintain Windows & Linux servers, as well as install and troubleshoot printers and other peripherals.
Key Responsibilities
- Configure mail clients and manage user settings in the G Suite admin panel and other email hosting domains.
- Install and update security admin consoles on servers and client PCs, particularly for remote users.
- Create documentation for SIM card activation, manage number swiping for new employees, and liaise with service providers for international roaming and plans.
- Perform daily SQL software backups, weekly design server backups, and monthly checks on auto backups.
- Check virtual servers, ensuring web-based software links are functional and addressing internet connectivity issues.
- Provide remote user support through tools like Zoho for application processes and troubleshoot mail, software link, and network issues.
- Diagnose and resolve VLAN port connectivity and IP address release/renewal issues.
- Install design software for new employees.
- Issue biometric cards and manage access to various software applications for new hires.
- Install and troubleshoot printers and other peripherals.
- Maintain documentation for all IT processes, software installations, and user access procedures.
- Configure and maintain Windows & Linux servers.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in desktop support, IT engineering, or a related role.
- Strong knowledge of Windows Server and desktop OS (Windows, Linux & MAC).
- Experience with SQL databases and backup processes.
- Proficiency in configuring email clients and managing user accounts.
- Familiarity with network protocols, LAN troubleshooting, and firewall settings.
- Experience with virtual servers and cloud technologies is a plus.
- Excellent problem-solving skills and ability to communicate effectively with end-users.
Preferred Skills
- Certifications in relevant IT fields (e.g., CompTIA, Microsoft Azure, AWS Certified).
- Experience with antivirus solutions and security management.
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