
Front Desk Liaison
2 days ago
Our company is seeking a skilled Guest Relationship Manager to provide exceptional client service and support.
The ideal candidate will be responsible for ensuring a seamless client experience, providing project-related information, and coordinating with internal teams.
Key Responsibilities:
- Act as the first point of contact for clients and visitors, greeting and welcoming them in a professional manner.
- Handle front desk operations, including walk-in inquiries, calls, and appointment scheduling.
- Assist sales and CRM teams by managing customer interactions, documentation, and follow-ups.
- Provide accurate information to visitors and guide them to the concerned department.
- Coordinate with internal teams to ensure a smooth client experience.
- Manage client feedback, queries, and escalate issues promptly.
- Maintain records of client visits, inquiries, and interactions for reporting purposes.
- Support in organizing site visits, events, and promotional activities.
Required Skills & Qualifications:
- Excellent communication and interpersonal skills (English).
- Pleasant personality, confident, and customer service oriented.
- Ability to handle client interactions with professionalism and empathy.
- Basic knowledge of MS Office (Word, Excel, Outlook).
- Experience in real estate, hospitality, aviation, or front desk roles preferred.
- Strong organizational and coordination abilities.
Qualifications:
- Graduate in Hospitality, Business Administration, or any discipline.
- Prior experience as a Guest Service Executive / Customer Service Executive is an advantage.
What We Offer:
- Opportunity to work with a dynamic organization.
- Exposure to client-facing and customer relationship management roles.
- Growth-oriented work culture with professional training and mentoring.
- Competitive salary and incentives.
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