Chief Guest Liaison Officer

1 day ago

Surat, Gujarat, India beBeeHospitality Full time ₹ 9,00,000 - ₹ 12,00,000
Job Opportunity: Front Desk Professional

The role of a Front Desk Executive is pivotal in setting the tone for any establishment. This position serves as the initial point of contact for students, faculty members, and visitors alike. The incumbent will be responsible for overseeing front desk operations, managing guest relations, addressing student accommodation concerns, and facilitating smooth communication with internal teams.

Key Responsibilities:
  • Respond to inquiries, provide accurate information, and guide visitors accordingly.
  • Ensure courteous handling of phone calls, emails, and in-person queries.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Serve as a liaison between students and administration for hostel-related matters.
  • Address and resolve student complaints related to facilities and services.
Additional Responsibilities:
  • Collaborate with student welfare/administration teams for resolution of issues.
  • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
  • Ensure rooms are well-prepared, clean, and meet hospitality standards.
  • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
  • Report property-related issues and ensure timely resolution.
Requirements:
  • Graduate in Hospitality, Administration, or related field.
  • 2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institution or hospitality sector).
  • Experience in handling student accommodation/hostel management will be an added advantage.
Key Skills & Competencies:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability with a student- and guest-centric approach.
  • Ability to multitask and handle pressure situations calmly.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Attention to detail with record-keeping and reporting.
  • Team coordination and stakeholder management skills.

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