Technical Support Specialist

2 days ago

Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,50,000
Job Description

As a skilled technical professional, you will play a vital role in maintaining the reliability and functionality of an organization's IT environment. This enables employees to work efficiently and effectively. You will have a high degree of independence and trust, but you won't be isolated; the support of the Engineering team leads, and every other technology team member is behind you.

Key Responsibilities:
  • Administer Microsoft Intune for endpoint management providing support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.
  • Manage incident and service request management process to ensure timely resolution of user issues and requests.
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
  • Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
  • Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
  • Perform remote software installations and configurations to ensure users have access to required applications.
  • Reset passwords and unlock user accounts as per established security protocols.
  • Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
  • Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
  • Provide support for external file sharing platforms such as ShareFile and Teams channels.
  • Assist users with unlocking Bitlocker screens and resolving related issues.
  • Configure and map network drives and printers for users as needed.
  • Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.
Required Skills and Qualifications

The ideal candidate should have experience in desktop support or a similar role, with strong knowledge of Microsoft Windows operating systems and Office applications. Familiarity with Active Directory, Exchange, and other network administration tools is also required. Excellent troubleshooting and problem-solving skills are essential, as well as strong customer service and communication skills. The ability to work independently and prioritize tasks effectively is also necessary.

Benefits

We offer a dynamic and entrepreneurial work environment where you can take ownership of your tasks and projects. If you have a passion for IT and are eager to learn and grow, we encourage you to apply for this exciting opportunity.

Others

By joining our team, you will contribute to the growth of an entrepreneurial group inside Alternative Path. We value teamwork and collaboration, and we believe that everyone has a voice and deserves to be heard.

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