Service Excellence Specialist

1 week ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 40,00,000

Job Title:

A Service Excellence Professional

About the Role:

We are seeking a skilled and motivated individual to join our team as a Service Excellence Professional. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences.

Key Responsibilities:

  • Provide detailed product information to customers
  • Solve product or service-related issues of customers efficiently
  • Develop customer service guidelines and best practices
  • Maintain accurate customer records and update them regularly
  • Develop effective sales pitches to convert potential customers into buyers
  • Offer solutions that meet customer needs and expectations
  • Analyze customer feedback to improve services and products

Requirements:

  • Confidence and dynamism in communication
  • A natural ability to sell and persuade
  • Excellent interpersonal and listening skills
  • Good negotiation and conflict resolution skills
  • Efficiency in converting customer interest into sales
  • Ability to work in a team environment
  • Quick learner, creative, and results-driven
  • Passion for delivering high-quality work

Desired Skills and Qualifications:

  • Secondary School Certificate or higher education qualification
  • Fresher or experienced candidates with relevant skills
  • Effective communication skills in English and Hindi languages
  • Basic computer skills and proficiency in software applications

Benefits:

  • Opportunity to work in a dynamic and supportive team environment
  • Competitive remuneration package with unlimited incentives
  • Good opportunities for career growth and development
  • Group medical coverage and gratuity paid as per applicable laws

Additional Information:

  • 6-day working schedule with 1 roster off
  • Full-time position with complete day shift

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