
Ambassador of Excellent Customer Service
1 week ago
Guest Experience Specialist
We are seeking a skilled Guest Experience Specialist who can deliver exceptional service and create memorable experiences for our guests.
About the Role
- Greet and welcome guests warmly, ensuring a lasting first impression.
- Manage reservations, waitlists, and guest seating efficiently.
- Assist guests with menu queries, special requests, and dietary needs.
- Build strong relationships with regular guests and recognize VIP customers.
- Handle guest feedback and complaints with professionalism and empathy.
- Coordinate with service staff, kitchen, and management for smooth operations.
- Maintain a clean, organized, and inviting reception/host area.
Your Key Responsibilities
- Excellent communication and interpersonal skills.
- A friendly, professional, and approachable personality.
- Strong organizational and multitasking abilities.
- Prior experience in hospitality, F&B, or guest relations is an advantage.
- Ability to remain calm and positive in a fast-paced environment.
Benefits of Working With Us
- Opportunity to be part of a growing, guest-centric organization.
- A dynamic work environment with a focus on hospitality excellence.
- Career growth and learning opportunities in the F&B industry.
If You Have a Passion for Delivering Exceptional Guest Experiences
We would love to hear from you. Please submit your CV for consideration.
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