Customer Service Representative

1 week ago

Bengaluru, Karnataka, India beBeeRepresentative Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary

We are seeking highly motivated and customer-focused individuals to join our organization as Customer Service Representatives.

In this role, you will be responsible for providing exceptional customer service through various communication channels. Your primary goal will be to deliver first-level resolution and empathetic customer care, handling customer objections, building rapport, and ensuring smooth resolutions.

You will also be required to stay updated on product knowledge and tools, log tickets, track cases, and ensure timely follow-up. Additionally, you will document customer interactions and escalate complex issues when needed.

To succeed in this position, you should possess excellent communication skills, a strong ability to work in a team environment, and a commitment to delivering high levels of customer satisfaction and professionalism.

Key Responsibilities:

  • Customer Service Representative
  • First-Level Resolution Specialist
  • Customer Care Advocate

Eligibility Criteria:

  • Any full-time graduate with no backlogs
  • Fresher with 0-1 year of relevant BPM experience
  • Willingness to work in US time zones
  • Commitment to client-specific training and 24/7 support environment

Please submit your most updated resume along with the following details:

  • Qualification
  • Key competence
  • A quick snapshot about yourself
  • Current location
  • Preferred location
  • Willingness to work in night shifts with rotational offs
  • Expected compensation
  • Joining availability

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • The chance to work with a diverse team

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