Customer Success Operations Strategist

7 days ago

Hyderabad, Telangana, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Customer Success Operations Leader

We are seeking a strategic leader to drive operational excellence and inspire high-performing teams. In this pivotal role, you will be at the forefront of enhancing the customer experience across our markets.

Key Responsibilities:

  • Foster a culture of continuous improvement and professional teamwork by leading day-to-day operations.
  • Create and implement strategic initiatives to improve operational effectiveness and customer satisfaction.
  • Oversee the recruitment, training, and development of a team to deliver exceptional service.
  • Build and maintain strong relationships with internal and external stakeholders to support operational objectives.
  • Ensure compliance with regulatory requirements and company policies by effectively monitoring and managing operational risks.
  • Analyze and report on team performance, providing actionable insights and recommendations.

Role Requirements:

  • 15 years of managing large-scale Customer Success Operations processes and systems.
  • Strong leadership skills with a successful track record of managing large teams.
  • Excellent understanding of customer service principles and practices.
  • Exceptional communication and interpersonal skills.
  • Ability to manage pressure, stabilize the process, improvise, and work on new developments that add value to the team.
  • Strong inter-personal skills and evidence of working across teams and geographies to produce timely and accurate output.

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