System Support Professional

1 week ago

Ellore, Andhra Pradesh, India beBeeAccess Full time ₹ 8,00,000 - ₹ 12,40,000
System Support Specialist

This role is for an experienced system support specialist to join our team. The ideal candidate will provide second-level support for access control systems, troubleshoot issues, and implement system enhancements.

Key Responsibilities:

  • Provide technical support and troubleshooting for access control systems remotely.
  • Analyze, debug, and resolve system incidents, alarms, and operational issues.
  • Coordinate with onsite teams, vendors, and other stakeholders to ensure timely problem resolution.
  • Assist in the design, development, testing, and deployment of software enhancements and custom integrations to improve system functionality.
  • Implement software upgrades and patches in accordance with company processes.
  • Develop and maintain technical documentation, user guides, and support procedures.
  • Conduct root cause analysis for recurring issues and initiate preventive measures.
  • Collaborate with security teams to optimize access control policies, permissions, and workflows within access control systems.
  • Support integration with third-party security systems (CCTV cameras, Alarm systems, etc.) and IT infrastructure.
  • Deliver training and knowledge transfer sessions to junior staff or end-users when required.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, Electronics, or related field.
  • 3+ years of hands-on experience with access control system support, maintenance, and enhancements.
  • Good understanding of access control concepts, physical security principles, and industry standards.
  • Experience with system integration, IP network protocols, and common security hardware (readers, controllers, locks).
  • Strong knowledge of SQL and database management related to access control platforms.
  • Proficiency in scripting or programming languages such as PowerShell, C#, or .NET for automation and customization.
  • Familiarity with server and client software installation and configuration.
  • Ability to work effectively in a remote/offshore environment and coordinate with global teams.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work independently and manage priorities effectively.

Preferred Skills:

  • Certifications related to access control systems.
  • Experience with video surveillance system integration.
  • Knowledge of cybersecurity best practices related to physical security systems.
  • Familiarity with cloud-based security solutions and APIs.

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