Technical Support Professional

1 week ago

Ellore, Andhra Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Technical Support Professional

Key Responsibilities:

• Manage and resolve complex customer technical issues with Microsoft Teams and Office 365 technologies.

• Analyze and interpret data captures, trace logs, and system information to diagnose and troubleshoot system issues.

• Collaborate with cross-functional engineering and support teams to escalate and resolve new bugs and emerging issues.

• Troubleshoot and reproduce issues using tools like Log Reader and Fiddler, while documenting technical knowledge in FAQs and troubleshooting guides.

Required Qualifications:

• Strong problem-solving, debugging, and troubleshooting skills.

• Good to have knowledge on Education tenant apps such as assignments, class notebooks, and School data sync.

• Experience with ICM, Service Incident, helpdesk ticketing systems, and escalation procedures.

• Excellent communication and customer service abilities.

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