
Experienced Technical Support Professional
4 days ago
We are seeking a skilled technical support specialist to provide expert-level assistance and guidance to our teams. The ideal candidate will have extensive experience in IT support with hands-on exposure to Python, Java, Cloud (AWS & Azure), and PostgreSQL.
Main Responsibilities:- Ensure the availability and performance of Murex applications.
- Troubleshoot and resolve production incidents within specified service level agreements.
- Perform log analysis, root-cause identification, and implement permanent fixes.
- Collaborate with infrastructure, DBA, and network teams for environment-related issues.
- Support system upgrades, patching, and performance tuning activities.
- At least 4 years of experience in IT support.
- Hands-on expertise in Python, Java, Cloud (AWS & Azure), and PostgreSQL.
- A minimum of 3 years of direct experience with Murex.
- Familiarity with ITIL processes (incident, problem, and change management).
- Experience with automation or scripting for production support.
Please note that this is a senior-level position requiring significant technical knowledge and experience.
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