
ServiceNow System Professional
2 weeks ago
Job Title: ServiceNow System Professional
About the Role:
- Solve complex issues related to the ServiceNow platform and maintain a high level of performance.
- Perform routine maintenance tasks, ensure the platform is stable and operational, and implement system upgrades.
- Provide top-notch support to end-users addressing their queries and concerns regarding the ServiceNow platform.
- Collaborate with other IT teams to guarantee seamless integration and operation of the ServiceNow platform.
- Evaluate and ensure all support activities meet IT security policies and federal regulations.
Responsibilities:
- Deliver technical support for the ServiceNow platform.
- Execute maintenance and upgrade of the ServiceNow environment.
- Offer user support and assistance.
- Ensure integration and collaboration with other IT teams.
- Maintain IT security compliance.
Qualifications:
- ServiceNow Certified System Administrator (CSA) required.
- 5 years of experience in Information Technology operations.
- Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
- Familiarity with IT security policies.
- Bachelor's degree in Information Technology or Computer Science preferred. Excellent problem-solving and customer service skills required.
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