ServiceNow Expert Systems Architect

2 weeks ago


Ellore, Andhra Pradesh, India beBeeDevelopment Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

ServiceNow Lead Developer/Admin

We are seeking a highly skilled ServiceNow Lead Developer/Admin to join our team at Ampstek.

Key Responsibilities:

  • Administer the ServiceNow platform across various modules, including ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.
  • Develop technical expertise in Flow Designer, business rules, client/server scripts, and ACLs.
  • Design and implement catalog items, approval workflows, dynamic forms, and SLAs.
  • Integrate ServiceNow with third-party systems and design integrations for seamless data exchange.
  • Set up and track metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Lead instance upgrades, patch management, and clone processes.
  • Collaborate with stakeholders to define and streamline workflows.
  • Ensure compliance and governance through audit preparation, documentation, and training L1/L2 teams.

Requirements:

  • 7+ years of experience administering the ServiceNow platform.
  • Strong knowledge of Flow Designer, business rules, client/server scripts, and ACLs.
  • Hands-on experience with domain separation, scoped apps, data import/export, and UI policies.


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