Customer Support Associate
1 week ago
Company Overview
PATTERNS LLC is a dynamic IT solution provider with over 12 years of experience in outsourcing services. We offer a range of solutions including Graphic Designing, Website Designing, Software development, Virtual assistance, Data entry, and Recruitment outsourcing services worldwide.
Salary
We offer a competitive salary for this role, estimated to be around $2500 - $3500 per month, depending on location and experience.
Job Description
The Customer Support Specialist will play a vital role in handling international calls, emails, and chats from customers. The successful candidate will have excellent communication skills, be familiar with help desk software, and have the ability to build sustainable relationships with customers.
Responsibilities
- Follow established communication procedures, guidelines, and policies.
- Effectively manage customer queries and technical issues via phone calls, emails, chats, and tickets.
- Identify customer needs and provide accurate information using the right methods and tools.
- Build trust with customers through open and interactive communication.
- Handle complaints and provide solutions within time limits.
- Gather customer feedback and share it with the product, sales, and marketing teams.
- Assist in training junior customer support specialists.
- Cross-train and handle other projects and processes as required.
Required Skills and Qualifications
- Excellent verbal and written English skills with knowledge of correct spelling, grammar, and punctuation.
- Computer and internet savvy.
- Fast typing (25 WPM to 60 WPM in English Qwerty typing) with high accuracy.
- Knowledge in customer complaint handling.
- Focused, go-getter, and fast learner.
- Information collection and management skills.
Benefits
- Training: On-the-job training lasting 1-2 weeks, focusing on procedures for answering questions and using help desk platforms.
- Tools to Succeed: Resources and tools provided to succeed in a competitive marketplace.
- Work Environment: High-energy environment with a relaxed culture.
- Benefits Package:
- Rewards and Recognition.
- Corporate Discounts for Employees.
- Earned Leaves.
- Employee Wellness Program.
- Mediclaim.
- Individual Development Plans.
- Team Outings.
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