Back Office Support Specialist
2 weeks ago
About the Role
We are seeking a highly skilled and experienced Back Office Support to join our team at Hexpress Healthcare Softech Private Limited. This is a fantastic opportunity for someone looking to develop their skills and work with a dynamic team.
Job Summary
The successful candidate will be responsible for providing exceptional back-office support to our customer service team, ensuring seamless order processing and effective communication with pharmacies and courier companies.
Key Responsibilities
- Process orders efficiently and accurately
- Handle queries from the Customer Service team in a timely and professional manner
- Liaise with pharmacies regarding stock and shipment
- Coordinate with courier companies on shipping queries and claims
- Manage chargebacks, payment disputes, and process payments
- Prepare various reports to track performance and identify areas for improvement
- Oversee order management and associated queries
Requirements
To be successful in this role, you will require:
- 2-3 years of experience as a customer support representative
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