Back Office Support Specialist

2 weeks ago


Vadodara, Gujarat, India Hexpress Healthcare Softech Private Limited Full time

About the Role

We are seeking a highly skilled and experienced Back Office Support to join our team at Hexpress Healthcare Softech Private Limited. This is a fantastic opportunity for someone looking to develop their skills and work with a dynamic team.

Job Summary

The successful candidate will be responsible for providing exceptional back-office support to our customer service team, ensuring seamless order processing and effective communication with pharmacies and courier companies.

Key Responsibilities

  • Process orders efficiently and accurately
  • Handle queries from the Customer Service team in a timely and professional manner
  • Liaise with pharmacies regarding stock and shipment
  • Coordinate with courier companies on shipping queries and claims
  • Manage chargebacks, payment disputes, and process payments
  • Prepare various reports to track performance and identify areas for improvement
  • Oversee order management and associated queries

Requirements

To be successful in this role, you will require:

  • 2-3 years of experience as a customer support representative


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