Software Support Specialist

5 days ago


Vadodara, Gujarat, India STERSOFT SOLUTIONS PRIVATE LIMITED Full time
Job Description:

SterSoft Solutions Pvt. Ltd is a dynamic software development company that requires a skilled software support specialist to join our team. As a software support specialist, you will be responsible for providing prompt and effective support to our customers via phone, email, and chat.

Key Responsibilities:

  • Provide technical support to customers via various communication channels.
  • Troubleshoot and resolve software-related issues in a timely manner.
  • Collaborate with the product development team to identify and resolve technical issues.
  • Stay updated with new software developments and features.
  • Assist with customer onboarding and training.
  • Conduct training sessions and create documentation to support customers.

Requirements:

  • A minimum of 1 year of experience in a similar role within Professional Services and IT.
  • Good interpersonal and communication skills.
  • Working knowledge of ERP systems, Tally, QuickBooks, Busy, Excel, and GST.
  • Adaptability and ability to thrive in a changing environment.
  • Fluent English to effectively liaise with stakeholders.

What We Offer:

  • A fantastic work culture.
  • A role that offers a breadth of learning opportunities.


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