Software Support Specialist
5 days ago
SterSoft Solutions Pvt. Ltd is a dynamic software development company that requires a skilled software support specialist to join our team. As a software support specialist, you will be responsible for providing prompt and effective support to our customers via phone, email, and chat.
Key Responsibilities:
- Provide technical support to customers via various communication channels.
- Troubleshoot and resolve software-related issues in a timely manner.
- Collaborate with the product development team to identify and resolve technical issues.
- Stay updated with new software developments and features.
- Assist with customer onboarding and training.
- Conduct training sessions and create documentation to support customers.
Requirements:
- A minimum of 1 year of experience in a similar role within Professional Services and IT.
- Good interpersonal and communication skills.
- Working knowledge of ERP systems, Tally, QuickBooks, Busy, Excel, and GST.
- Adaptability and ability to thrive in a changing environment.
- Fluent English to effectively liaise with stakeholders.
What We Offer:
- A fantastic work culture.
- A role that offers a breadth of learning opportunities.
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