Software Support Specialist

2 weeks ago


Vadodara, Gujarat, India STERSOFT SOLUTIONS PRIVATE LIMITED Full time

SterSoft Solutions Pvt. Ltd is a dynamic and innovative software development company that offers expertise in website development, web application development, SEO, and mobile application development. The company specializes in custom design and development of applications to client specifications.

The Role

Job description:

Job Location: Vadodara, Gujarat

Mode: Work from Office

Roles & Responsibilities:

  • Provide demo/support via phone, email, and chat.
  • Troubleshoot and resolve issues promptly.
  • Escalate complex issues when needed.
  • Master the SaaS software features.
  • Stay updated with new software developments.
  • Assist with customer onboarding.
  • Conduct training sessions and create documentation.
  • Help with data migration and ensure data accuracy.
  • Advise on best practices for data management.
  • Maintain support documentation and knowledge base.
  • Manage customer interactions in the ticketing system.
  • Collect customer feedback and suggest software improvements.
  • Collaborate with the product development team.
  • Troubleshoot technical issues.
  • Assist in software testing and quality assurance.
  • Build and maintain customer relationships.
  • Ensure customer satisfaction and retention.

Ideal Profile

  • You have at least 1 year experience including solid experience in a similar role within Professional Services and IT.
  • You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
  • You have working knowledge of ERP, Tally, QuickBooks, Busy, Excel, and GST.
  • You are adaptable and thrive in changing environments.
  • You possess strong analytical skills and are comfortable dealing with numerical data.
  • Fluent English to effectively liaise with stakeholders in the region.
  • B.Com/M.Com/2+ years of experience in Tally/Marg/Busy/QuickBooks/Any Other ERP. Teaching experience in Tally ERP/Marg ERP/Busy ERP/QuickBooks. Should be able to teach the below-mentioned topics.
  • Creating and maintaining a positive and professional learning environment.
  • Providing training to employees, partners, or clients.
  • Knowledge of internet, MS Excel, and Word must.
  • Ensure maintenance of day-wise modules like Purchase, Sales, Inventory, Finance, and GST.
  • Providing individual attention and care.
  • Teaching Basic GST, Payroll, Excise Duty, Cost Calculation, Income Tax, and Service Tax.
  • Planning and preparation for customer resource planning and allocation.
  • Hands-on experience in Tally ERP, Marg ERP, Focus Softness, Busy ERP, QuickBooks, any other ERP.

What's on Offer?

  • Fantastic work culture.
  • A role that offers a breadth of learning opportunities.


  • Vadodara, Gujarat, India STERSOFT SOLUTIONS PRIVATE LIMITED Full time

    Job Description:SterSoft Solutions Pvt. Ltd is a dynamic software development company that requires a skilled software support specialist to join our team. As a software support specialist, you will be responsible for providing prompt and effective support to our customers via phone, email, and chat.Key Responsibilities:Provide technical support to customers...


  • Vadodara, Gujarat, India Cloudester Software LLP Full time

    Job Title: Software Support ExecutiveWe are seeking a detail-oriented and analytical individual to join our team as a Software Support Executive. In this role, you will be responsible for providing timely assistance and functional support for end-users on application-related issues, troubleshooting problems, and managing change requests.Key...


  • Vadodara, Gujarat, India Cloudester Software LLP Full time

    Job Title: Software Support ExecutiveWe are seeking a highly skilled and detail-oriented Software Support Executive to join our team at Cloudester Software LLP. This role requires a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide timely and effective...


  • Vadodara, Gujarat, India Cloudester Software LLP Full time

    Job Title: Software Support ExecutiveWe are seeking a detail-oriented Support Executive with hands-on experience in troubleshooting application-related problems, handling change requests, and strong analytical skills to interpret and manage data using advanced Excel functions.Key Responsibilities:Application Support: Provide timely assistance and functional...


  • Vadodara, Gujarat, India Cloudester Software LLP Full time

    Job SummaryWe are seeking a detail-oriented Support Executive with hands-on experience in troubleshooting application-related problems, handling change requests and strong analytical skills to interpret and manage data using advanced Excel functions.Key Responsibilities:Application Support: Provide timely assistance and functional support for end-users on...


  • Vadodara, Gujarat, India MRI Software Full time

    About the RoleMRI Software is seeking a skilled Software Development Specialist to join our team. The successful candidate will be responsible for the full Software Development Life Cycle (SDLC) of our software products.Key ResponsibilitiesDevelop software modules and features using the specified technology stack.Deliver high-quality work within designated...


  • Vadodara, Gujarat, India Dew Software Full time

    Talent Acquisition Specialist RoleDew Software seeks a skilled Talent Acquisition Specialist to drive our recruitment efforts, partnering with Fortune 500 companies to support their digital initiatives.As a key member of our team, you will develop effective recruitment strategies, leveraging various sourcing methods to attract top talent and build strong...

  • Software Designer

    1 week ago


    Vadodara, Gujarat, India MRI Software Full time

    About the RoleMRI Software is seeking a skilled Software Development Specialist to join our esteemed team. The position involves the full SDLC of our software products.Key ResponsibilitiesProficiency in Java 8 and above, with a minimum of 5 years of experienceExpertise in Spring MVC, Spring Boot, and Spring SecuritySolid understanding of Hibernate and...


  • Vadodara, Gujarat, India Snaphunt Full time

    Job OpportunityWe are seeking a highly skilled and experienced Software Support Executive to join our team at Snaphunt. As a key member of our Professional Services and IT team, you will be responsible for providing top-notch support to our clients and ensuring their satisfaction with our software solutions.Key ResponsibilitiesProvide expert-level support to...


  • Vadodara, Gujarat, India STERSOFT SOLUTIONS PRIVATE LIMITED Full time

    Job Title: Software Support ExecutiveSterSoft Solutions Pvt. Ltd is a dynamic and innovative software development company that offers a range of services, including website development, web application development, SEO, and mobile application development.The RoleWe are seeking a highly skilled and experienced Software Support Executive to join our team. As a...


  • Vadodara, Gujarat, India Snaphunt Full time

    The OpportunityWe are seeking a highly skilled and experienced Software Support Executive to join our team. As a key member of our Professional Services team, you will be responsible for providing top-notch support to our clients and ensuring their success with our software solutions.Key Responsibilities:Provide expert-level support to clients via phone,...

  • IT Support Specialist

    3 weeks ago


    Vadodara, Gujarat, India Galytix Full time

    Job Summary:Galytix is seeking a skilled IT Support Specialist to join our team. As a key member of our technical operations team, you will be responsible for providing top-notch support to our end-users, ensuring the smooth operation of our cloud infrastructure, and driving automation initiatives.Key Responsibilities:Provide technical support to end-users,...

  • IT Support Specialist

    3 weeks ago


    Vadodara, Gujarat, India Relay Human Cloud India Full time

    About Relay Human Cloud India: We are a dynamic and collaborative company that helps top US-based companies expand their teams internationally. Our global operations span the US, India, Honduras, and Mexico, with a focus on connecting clients with the best international talent.Job Overview: We are seeking a skilled IT Support Specialist to join our team. As...


  • Vadodara, Gujarat, India STERSOFT SOLUTIONS PRIVATE LIMITED Full time

    SterSoft Solutions Pvt. Ltd is a creative and ambitious Software Development Company that was established in the year 2002. The company specializes in custom design and development of applications to client specifications.The RoleJob description:Job Location : Vadodara, GujratMode: Work from OfficeResponsibilities:Provide technical support via phone, email,...


  • Vadodara, Gujarat, India STERSOFT SOLUTIONS PRIVATE LIMITED Full time

    SterSoft Solutions Pvt. Ltd is a leading software development company that offers expertise in website development, web application development, SEO, and mobile application development. The company specializes in custom design and development of applications to client specifications.The RoleJob description:Job Location: Vadodara, GujaratMode: Work from...


  • Vadodara, Gujarat, India VAP Group Full time

    About VAP GroupWe are at the forefront of the Web3 and AI revolution, offering consulting services to our global clients in these spaces. Our team uses blockchain technology and artificial intelligence to transform traditional digital landscapes, providing one-stop services and solutions globally.Our deep industry knowledge and global team enable us to...


  • Vadodara, Gujarat, India Talentiify HR Consulting Full time

    Job Title: Administrative Support SpecialistCompany: Talentiify HR ConsultingJob Overview:The Administrative Support Specialist will manage day-to-day administrative tasks and support the director, ensuring smooth office operations and accurate document management.Key Responsibilities:Perform basic documentation tasks.Manage data entry for related...


  • Vadodara, Gujarat, India Talentiify HR Consulting Full time

    Job Title: Administrative Support SpecialistCompany: Talentiify HR ConsultingJob Overview:The Administrative Support Specialist will manage day-to-day administrative tasks and support the director, ensuring smooth office operations and accurate document management.Key Responsibilities:Perform basic documentation tasks.Manage data entry for related...


  • Vadodara, Gujarat, India Bechtel Corporation Full time

    Job Summary:As a key member of the Senior Managers of India Management team, we are seeking a highly skilled and experienced Administrative Support Specialist to provide comprehensive administrative and secretarial support. The successful candidate will work independently to ensure the smooth functioning of the team, providing support to Senior Managers in...


  • Vadodara, Gujarat, India Prosafe Global EHS Consultant Full time

    Job Summary:We are seeking a highly skilled Accounting Support Specialist to join our team at Prosafe Global EHS Consultant. As an Accounting Support Specialist, you will be responsible for providing financial support to our team, including accounting, budgeting, and financial analysis.Key Responsibilities:Accounting: Maintain accurate and up-to-date...