IT Support Specialist

6 days ago


Vadodara, Gujarat, India Relay Human Cloud India Full time

About Relay Human Cloud India:

We are a dynamic and collaborative company that helps top US-based companies expand their teams internationally. Our global operations span the US, India, Honduras, and Mexico, with a focus on connecting clients with the best international talent.

Job Overview:

We are seeking a skilled IT Support Specialist to join our team. As a key member of our helpdesk, you will provide remote IT support, troubleshoot network and ISP issues, and resolve desktop problems. Your expertise will include knowledge of computer hardware, printers, and network troubleshooting.

Key Responsibilities:

  • Provide IT support to clients via remote access
  • Troubleshoot network and ISP issues
  • Resolve desktop problems, including software installation and uninstallation
  • Verify setup procedures and reset email and password issues
  • Set up new computers and hardware
  • Assist with network troubleshooting related to cameras
  • Work on additional projects and assist the team with other tasks
  • Collaborate with cross-functional teams to identify solutions to problems and project issues
  • Manage multiple tasks and deadlines
  • Ensure attention to detail and accuracy
  • Anticipate problems and recommend solutions
  • Have good MS Excel skills (a plus)

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
  • Relevant certifications, such as CCNA or Microsoft Certified Professional, are highly desirable

Why Work with Relay Human Cloud India?

  • Opportunities to work with global clients
  • Dynamic and collaborative work environment


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