Software Support Specialist

6 days ago


Vadodara, Gujarat, India Snaphunt Full time

Job Opportunity

We are seeking a highly skilled and experienced Software Support Executive to join our team at Snaphunt. As a key member of our Professional Services and IT team, you will be responsible for providing top-notch support to our clients and ensuring their satisfaction with our software solutions.

Key Responsibilities

  • Provide expert-level support to clients via phone, email, and chat, troubleshooting and resolving issues promptly.
  • Master the SaaS software features and stay updated with new developments to provide the best possible support.
  • Assist with customer onboarding, conduct training sessions, and create documentation to ensure seamless integration with our software.
  • Collaborate with the product development team to identify and resolve technical issues, and assist in software testing and quality assurance.
  • Build and maintain strong relationships with clients, ensuring their satisfaction and retention.

Requirements

  • At least 1 year of experience in a similar role within Professional Services and IT, with solid experience in ERP, Tally, QuickBooks, and GST.
  • Excellent interpersonal and communication skills, with the ability to work with multiple stakeholders to drive desired outcomes.
  • Adaptable and thrive in changing environments, with strong analytical skills and comfort dealing with numerical data.
  • Fluent English to effectively liaise with stakeholders in the region.

About Us

Our client is a creative and ambitious Software Development Company that offers expertise in Website Development, Web Application Development, SEO, and Mobile Application Development. They specialize in custom design and development of applications to client specifications.



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