IT Infrastructure and Support Specialist
2 months ago
About VAP Group
We are at the forefront of the Web3 and AI revolution, offering consulting services to our global clients in these spaces. Our team uses blockchain technology and artificial intelligence to transform traditional digital landscapes, providing one-stop services and solutions globally.
Our deep industry knowledge and global team enable us to deliver services that meet today's demands and anticipate tomorrow's opportunities.
Job Requirements
As an IT Infrastructure and Support Specialist, you will be responsible for setting up and managing our IT infrastructure, including cameras, biometric systems, firewalls, and data backup solutions. You will also design and manage end-to-end network infrastructure to ensure reliable and secure connectivity.
Key Responsibilities
• Set up and maintain IT infrastructure, including cameras, biometric systems, firewalls, and data backup solutions.
• Design and manage end-to-end network infrastructure to ensure reliable and secure connectivity.
• Install, configure, and update software applications and operating systems.
• Set up and deploy new hardware and IT equipment, ensuring proper integration into existing systems.
• Provide first-level support to end users via phone, email, or in person, troubleshooting and resolving hardware, software, and network issues.
Requirements
• Proven experience in setting up and managing IT infrastructure, including networking, security, and backup solutions.
• Strong knowledge of Active Directory, Office 365, and VPN technologies.
• Ability to troubleshoot and resolve complex hardware, software, and network issues.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Strong communication skills with a customer-focused approach to support.
• Ability to work independently and collaboratively within a team environment.
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